What is Online Proctoring?

Online proctoring is software that monitors students via webcam while they take an online exam. The software is used to assist with the academic integrity of online exams. While students in face-to-face courses may sit in a room that has a live proctor, the use of online proctoring software assists with the replication of this situation for the online environment so students can take exams from home, or any other off-campus location.

RCSJ uses a combination of two tools, called Respondus LockDown Browser and Respondus Monitor, for online proctoring. View the video below for a brief introduction to these tools.

What are the technical requirements for Online Proctoring?

In order to complete an online exam that is proctored, students will need to meet the minimum technical qualifications to run the required software.

If you are using a laptop supplied through the RCSJ Laptop Program, you don't need to worry; your computer meets the minimum requirements.

If you are using a personal device, the technical requirements are listed below:

• Windows Users: ​Windows 11 and 10*
  ​*Includes x86 32 and 64bit processors and ARM 64bit processors using x86 emulation
  *Windows 10/11 "S mode" is not a compatible operating system, nor can LockDown Browser be obtained via the Windows App Store. ​​
• Mac Users: OS 10.12 to 12+
  
• iPad Users: ​iOS 11.0+
  
• A webcam that is installed on a compatible device; built-in cameras and cameras attached via USB are both acceptable
  
• Cameras on mobile phones a​re not compatible with Respondus Monitor.
  

How do I download LockDown Browser?

The first thing you will need to do in order to take an online proctored exam is to download and install LockDown Browser on your computer.

Please click here to visit the LockDown Browser download page and be walked through the process.

Note: If you have downloaded LockDown Browser from another institution, you will need to uninstall the application and download it again from the link above. Each institution has its own version of the application.

How do I take an exam with LockDown Browser?

To take an exam that requires LockDown Browser, you simply need to launch the LockDown Browser application the same way you would launch Google Chrome, Internet Explorer, Mozilla Firefox, or Safari to access the internet: find the application on your computer and launch it.

1. When you launch LockDown Browser, it will tell you that you need to close all other applications on your computer; you can either close them yourself and re-launch LockDown Browser, or you can allow LockDown Browser to close the applications for you.

2. After you have closed all the other applications on your computer, you will be directed to a drop-down menu where you will need to choose your campus: Gloucester or Cumberland.

3. Once you choose your campus, you will be directed to the login page for your campus' eLearning/Blackboard system. Log in with your credentials, navigate to your course, and then to the exam.

4. Click to begin the exam and you will be walked through the next steps to get your webcam working.

Who do I contact for help with Online Proctoring?

If you run into issues with Online Proctoring, you should first reach out to Respondus so they can assist you. They offer three ways of getting help:

1. Respondus' Student Help - You can visit Respondus' Student Help page to look for an answer to your question.

2. Submit a Support Ticket​ – You can open a ticket with Respondus' Support team, and they will get back to you shortly.

3. 24/7 Live Chat Support – You can take advantage of Respondus' 24/7 live chat feature. Chat support is found from within LockDown Browser.

If you're still having issues, please reach out to the eLearning Team at the appropriate campus:

Gloucester Campus: call 856-415-2298 and choose the option for eLearning, or fill out this contact form

Cumberland Campus: call 856-200-4702 or 856-200-4528 or fill out this contact form

Student Tutorials & Documentation

We suggest reading through the below documentation to familiarize yourself with the process of using Respondus Monitor:

• LockDown Browser & Monitor: The Student Experience

• Student Support FAQ
  

• Installing LockDown Browser on Windows
  

• Using an iPad with Respondus LockDown Browser & Monitor​
  

• LockDown Browser Student Frequently Asked Questions (FAQ)​
  

Academic Integrity

Academic integrity is a moral code around being honest and fair in academic pursuits. At RCSJ the established principles of academic integrity require that a student:

• properly acknowledge and cite all use of the ideas, results, or words of others;

• properly acknowledge all contributors to a given piece of work;

• make sure that all work submitted as the student's own in a course or other academic activity is produced without the aid of impermissible materials or impermissible collaboration;

• obtain all data or results by ethical means and report them accurately without suppressing any results inconsistent with the student's interpretation or conclusions;

• treat all other students in an ethical manner, respecting their integrity and right to pursue their educational goals without interference. This requires that a student neither facilitate academic dishonesty by others nor obstruct their academic progress; and

• uphold the canons of the ethical or professional code of the profession for which the student is preparing.
  

Read RCSJ's academic inte​grity policy in the Student Handbook​
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